Best Business for Customer Service

This underlies the importance and benefits of offering not just a good product range, but also good service. We empower our centre teams to assist clients with a whole host of enquiries, from teabag replenishment to a power failure. We cannot guarantee 100% error-free service but we can promise to deal with any concern quickly and communicate this to you effectively. Your Centre Manager should be your first port of call, but if you think we are falling short of our promises, tell us. We have a dedicated Business Centre Management Team who are happy to help.

George Utz Ltd develops and manufactures plastic storage solutions, including containers, pallets, and component holders. Moorhen Holdings Ltd is a group consisting of manufacturers and distributors of steel cladding systems, property trading and letting and farming activities. FSi Ltdmanufactures and distributes passive fire-protection solutions. Hillbridge Investments Ltd is a group involved in waste treatment and disposal, and the development of waste recovery and recycling techniques specific to the waste industry. Peak Multi Academy Trust is a charity, limited by guarantee, that operates one secondary academy and three primary academies in south Derby.

  • But offering customers proactive solutions – that is, before they’ve even reached out for help – is excellent customer service.
  • It's been compiled from publicly available information for the financial period1 July 2019 to 30 June 2020, including data from Companies House and the Fame database.
  • Competencies that are often used in organisations are comprised of the critical behaviours, skills, values and personal motivations needed.

Consider what forms of recognition and reward will motivate team members the most. However, if well thought through, the scheme will normally pay for itself with the additional customer service results achieved. In conclusion, Managers who really engage with team members will help you succeed in looking after your staff and in turn, your customers.


Based on revenue, the ranking showcases some of the companies driving our local economy and highlights some interesting growth sectors and place-based clusters. Barron McCann Holdings Ltdis a technology company field engineering, POS maintenance, and managed technology services across sectors. LK Metrology Groupmanufactures, sells and provides after-sale services of metrology solutions to manufacturing and engineering industries worldwide.

Roger Bullivant Ltdis a foundation engineering company specialising in the design and construction of foundations for all types of buildings and structures. Alloga UKis a distributor of pharmaceuticals and healthcare related products. Vesuviusprovides molten metal flow engineering and technology, principally to the steel and foundry industries. Mortgage Advice Bureauprovides advice on mortgages, protection and general insurance products. Avanti Gassupply homes and businesses with liquefied petroleum gas . HW Martin Holdingsis a group providing works and support services for the transport and waste recycling infrastructure of the UK.

EOTH Ltd is a designer, manufacturer and wholesaler of high quality technical outdoor clothing and equipment, under the brand names, Rab and Lowe Alpine. Otter Controls Ltdis an engineering and manufacturing company, which specialises in kettle controls, small domestic appliance connectors, bimetallic safety cut-outs and motor protectors. Through its subsidiaries,Totally plcdelivers planned, urgent and insourcing healthcare across the UK and Ireland. Clowes Developmentsis a property investment and development company. Hydro Aluminium UK manufactures and supplies extrusion profiles in the UK and Ireland, and provides added value activities such as anodising, painting and fabricating aluminium. Parkway Derbysell motor vehicles and vehicle parts, and provide servicing, bodywork and the contract hire of fleet vehicles.

Driving Service Excellence

Then get your staff to think of ways that they can ‘add value’ or create special ‘wow’ moments for your customers. Balance this with reviewing customer complaints or concerns expressed within this forum, once you have built the level of team member trust. Importantly, it will also identify what obstacles get in the way of delivering consistent high levels of customer service. Hence choose team members who are open and keen to support the initiative. You may also wish to train your team leaders to deliver regular bite-size customer service training sessions.

"Discover the financial impact of developing your aftermarket business"

This can really help to raise your credibility and encourage new referrals to your organisation. What tools do we have access to that can help us capture important customer information? For example, there are simple spreadsheets to full CRM systems that can help you capture and keep up to date this information. Before your customer makes contact with your business, they will consider or even research what other people have said before they are confident enough make a purchase. It is said that 90% of people will take the advice of friends or family when considering a purchase. To retain a larger customer base, meet the needs of your customers and strive to keep them happy.